FAQ

Contact the customer service department of the airline involved. Click here for a listing of Airline Customer Service numbers.

Check with a Hospitality Host who can help answer other questions. Hosts are located in the Welcome Center on the first floor across from the Security Checkpoint.

If you need wheelchair assistance, please notify your airline ahead of time. When you arrive at FWA, look for a Customer Service Agent – they are easily identified by their blue shirts and coats. They will be happy to assist you with luggage and are able to get a wheelchair for you if needed.

Check with your airline or travel agent to verify your reservations and tickets. Most airlines can verify a reservation via their website.  

Yes, but for security reasons someone must remain with the car at all times while it is parked next to the terminal.

No, Allen County prohibits smoking inside public buildings.  There are several smoking areas established outside the terminal along the curb.

You can get food on both sides of the Security checkpoint.  The restaurant before going through the Security Checkpoint has both counter and "sit-down" service with a more comprehensive menu.  They also serve beer in this section of the restaurant.

There is a lounge after you pass through security that offers food counter service as well as a full-service bar.     

Carry-ons are allowed. Restrictions on the number and the size/shape of the carry-ons varies with each airline.  Check with your airline for this information.   In general, passengers are limited to one carry-on plus either a purse or a laptop.  For the latest restrictions on items that may be placed in your carry-on, check the Transportation Security Administration’s website.
 

Due to the ease of traveling from FWA, it is only necessary to arrive at the airport an hour and 15 minutes prior to scheduled departure time.   You must arrive at least ½ hour prior to your scheduled departure if you wish to check any bags.  Most airline counters are open at 5:00 AM - 5:30 AM. 

No.  Air fares are determined by the airlines without input from the Airport Staff.  The same is true for types of aircraft (with one of the longest runways east of the Mississippi, FWA can handle any type of passenger aircraft.)  The airlines also establish flight times, which airports they fly to, and are responsible for oversold, cancelled or delayed flights (weather and air traffic conditions also affect delayed and cancelled flights).  The airlines are tenants of the airport, much like the stores at a shopping mall.  The airport does not have control or influence over the airlines.